Week 9 (12th – 16th November 2018)

So I am 9 weeks in to this role and what a whirlwind it is has been. Locally, I am learning more and more each day about improvements planned to change the outcome for people living within the STP but this week I got the opportunity to go to NHS England HQ and speak to those working within the Personalised Care Programme to get more of an idea nationally.

I have come to realise that having a vision and trying to get others to believe in that vision around system structures can feel a bit of an uphill struggle. It was really helpful talking to NHS England colleagues who are championing the programme and facilitating sites up and down the country, hearing familiar challenges and also opportunities that sites are working with. It was lovely to hear what further support may be available to help us put our vision in to a reality and there is a real sense of a Personalised Care Network. I have another afternoon planned this week, so look forward to hearing more from other members of staff and my travel is booked for the next collaborative in December 🙂

I accessed my second webinar hosted by NHS Horizons on Thursday and I am pleased to say it was slightly more successful in terms of my technological abilities than last time!! The focus for the webinar was how we scale and make the personalised care movement even bigger. The key learning I took away from this session was the idea of seeking out ‘super-connectors’ within organisations and the theory that if these equate to 3% of the organisation they have the relationships and skills to influence 85% of other people.

Idea 17: We need to find our super-connectors!

Key thoughts this week…

  • A small proportion of people who believe in something strongly can have a huge influence on people around them – most commonly these are people not in a leadership position
  • It is really important to have an understanding of what else is going on nationally with regards to the programme, sharing learning and challenges is paramount to making change happen at a quicker pace

Achievements this week…

  • I have reached out to services to invite them to showcase their work that aligns to the Personalised Care Programme at our event in December
  • Liaising with NHS England colleagues, creating further networks and identifying what other support may be available to facilitate the programme locally

Plans for next week…

  • Spend a second day with NHS England
  • Deliver my first discussion session to a community therapy team to explain about the programme and explore areas whereby people could achieve better outcomes
  • Learn more about services and organisations across the STP that deliver personalised care day in, day out.

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